Innovation Hours: The Book That’s Two Years in The Making

Our Innovation Hours Program gives our employees time to work on their own passion projects every week. As part of this series, we are highlighting how individuals are working on themselves, working on their startups, working on their community, and working on the labs.

The Author and The Book

Josh Fischer — an Agile Engineering Lead at 1904labs and a servant leader within our AI Enabled Customer Service R&D team —  is one of the great stories stemming from our Innovation Hours Program.

For the last two years, Josh has been writing Grokking Streaming Systems — a book that teaches people how to use real-time, event-based, technology systems; for those interested, Josh’s book is a great source for learning the foundational concepts of this type of technology.

Like many of us when working on a project that takes tremendous time, the most challenging part can be sticking with that project; Josh has experienced that challenge. As a father, and step-father, to six children, finding the time to be a full-time dad, write, and rewrite Grokking Streaming Systems was no easy path, but the personal growth Josh has experienced in this process trumps the challenges that came with it. Over these two years, Josh has learned many new things — the most impactful being how to effectively write his book while balancing his duties as a dad and a partner.

On The Path to Print

Grokking Streaming Systems is on the path to being in production and ready to print. Josh is using his Innovation Hours to make minor modifications before sending to Manning Publications –the book’s publisher– for the start of production.

To learn more about real-time event planning, click here to purchase an early access copy of Grokking Streaming Systems (ebook edition).

This is one story of how our team is spending their time during Innovation Hours. Read more about the projects our employees dedicate their time to in our Innovation Hours blog series.

Other Insights

Use ol-kit, the open-source React and OpenLayers mapping component toolkit, to add a map to your React app for free.
Read Full Story »
Upcoming Webinar Customer Analytics Blog Photo
Most organizations now have the technology to deliver effective customer service across mobile, voice, web, and social channels. But many
Read Full Story »
Customer Service Journey Recap Blog Photo
The current caller customer service journey is fraught with friction points. We discuss how to use IVAs to alleviate the
Read Full Story »
designing intelligent virtual agent conversation paths
The team started creating Wally, our Intelligent Virtual Agent, by determining what questions he should answer - and how to
Read Full Story »
Conversational AI Virtual Agent Blog Header
Wally is our brand new Conversational AI Virtual Agent and is happy to help callers with any issue they may
Read Full Story »
Regular one-on-one meetings are the most valuable coaching tool in a manager or servant leader's toolkit. Here are some best
Read Full Story »