g2i-promo-blog

Join us at Gateway to Innovation 2022!

We’re sponsoring Gateway to Innovation 2022, the region’s premier conference for IT executives. We’ll also be presenting again this year and hope you’ll join us!

Why Attend Gateway to Innovation

Held at America’s Center, this one-day event is happening May 4th from 8 a.m. to 5 p.m. The conference is designed for IT executives to learn from local peers, network and engage with those in other industries, and celebrate the innovation happening in St. Louis. 

The lineup of speakers is impressive, with local leaders and nationally recognized names alike. This year’s keynote speakers include Dr. Moogega Cooper, engineer in NASA’s Jet Propulsion Lab; Dean Kamen, founder of DEKA Research & Development; and Aron Ralston, subject of the film, 127 Hours. 1904labs is sponsoring the executive track, featuring CIO speakers from Bayer, the Saint Louis Zoo, Olin, Post Holdings, and more.

Join Our Session: Customer Service Is Broken

In addition to sponsorship, we’ll also be speaking at Gateway to Innovation this year. 

Customer Service Is Broken – It’s Time to Fix It

May 4 at 9:30 am | Room 230 – Second Floor

AWS’s Connect tools are revolutionizing the patchwork approach to customer service. If you’re stitching together multiple platforms and services (voice, web, mobile, email, etc.) to support customer interactions, your customers feel the pain of a disjointed experience – and you’re spending too much to integrate and maintain disparate best-of-breed technology solutions.

Join us to learn how to deliver seamless, human-like conversational interactions for all channels on a single platform using the latest AI/NLP tools from AWS. We will cover:

  • The challenges in customer experience, cost, and analytics that companies face as in-demand customer service channels have expanded
  • How you can create a unified, AI-enabled customer service platform that brings together experience and insights to dramatically impact your bottom line
  • Why this is a challenge you need to tackle now

Speakers

tom-thelen

Tom Thelen – Director of AI Enabled Customer Service at 1904labs

Currently the Director of AI-Enabled Customer Service Solutions at 1904labs, Tom has spent the last seven years managing national technology programs at Centene, including its omnichannel customer service product strategy. With a proven track record both in consulting and internally driving enterprise technology initiatives, Tom’s focus is on leveraging technology solutions to drive results, grow revenue, and enable innovation.

Brandon Fischer, Practice Lead, 1904labs

Brandon Fischer – Director of Decision Science at 1904labs

Brandon has spent his career in the data science and analytics space both as an executive and expert Data Scientist, leading teams and building machine learning capabilities for enterprise brands. With experience driving innovation at clients in the automotive, CPG, energy, finance, pharmaceutical, technology, telecom, financial services, and travel industries, Brandon is now working on our AI Enabled Customer Service Solutions to apply his expertise in analytics, machine learning, and AI to customer service.

Your Free Pass to Attend G2I

1904labs has a limited number of free passes for non-vendor attendees to join us at Gateway to Innovation. If you’re interested in attending, fill out the form to request your free pass!

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