Category Archives: Digital Experience

on-demand webinar conversational ux design
Carol Righi and Jeremy Chu recently presented on the important principles of Conversational UX Design.
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IVRs often fail to engage with the caller. Conversational AI Virtual Agents differ because, as the name indicates, they offer
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citibank
Citibank's accidental $500M transaction was blamed on a poor UI design. Here are the three main ways HCD could have
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developers-DX-image
An overview of why technical resources should be part of a Digital Experience "design only" project to help overcome technical
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visual-acceptance-criteria
This article outlines how to write visual acceptance criteria to keep the development process moving forward and avoid any backtracking.
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mobile webinar recap
Here are the top takeaways from our mobile customer experience roundtable on 5/28. Panelists focused on best practices from their
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getting-mobile-right-webinar
Join us for a virtual roundtable on May 28th. Our panel of experts will discuss the current climate and what
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Investing in your mobile customer experience can pay huge dividends, but how can you ensure what you build is successful
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When given the opportunity to explain Design Thinking in action at the first XD Throwdown, I seized it immediately!
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What happens if a company figures out how to integrate HCD and Agile?
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