This free, 60-90 minute workshop will show you how to use a Bedrock framework with your existing systems to enable customers, partners, and employees to perform self-service tasks.

Leverage AWS contact center infrastructure to automate routine tasks, providing customers with quick and convenient self-service access. This offering enhances operational efficiency and customer satisfaction by ensuring personalized, 24/7 service availability.

Overview:

Discover how self-service options using AWS contact center infrastructure can automate routine tasks, allowing quick customer access to information and reducing the need for live agent interaction. This automation leads to improved operational metrics like shorter wait times. Personalized experiences enhance customer satisfaction by providing efficient, tailored interactions. Additionally, the system offers 24/7 assistance, ensuring customers can access services anytime, optimizing convenience and accessibility.

Benefits of Conversational and Generative AI Self-Service Options for You:

Automating Repetitive Tasks

Allowing customers to skip the account verification process enables them to avoid lengthy phone wait times, providing instant access to their account details. It simplifies the customer experience, reduces operational pressure, and allows your organization to allocate resources more efficiently while focusing on addressing more complex inquiries.

Reducing Wait Times

Direct access to information and services can improve KPIs, enhancing satisfaction and productivity.

Personalized Experiences

Personalizing customer experiences leads to higher satisfaction and loyalty, improving brand perception and retention rates.

Provide 24/7 Availability

24/7 availability ensures customers can access services conveniently, irrespective of time or location. This around-the-clock availability can dramatically enhance customer experience, reduce missed opportunities for engagement, and position your organization as a responsive and customer-centric entity in the market.

WHAT THIS ENGAGEMENT ENTAILS

• Duration: 60-90 minute consultation and workshop
• Free
• Components:
  • Discover: How to use your AWS infrastructure to automate repetitive tasks in your contact center, such as account verification, to offer your customers quick and convenient self-service solutions. This session will delve into the setup, integration, and administration of these automated systems to improve your operational efficiency.
  • Dive into: the methods and technologies behind creating personalized customer experiences using conversational and generative AI. Learn how to utilize AWS services to tailor interactions based on customer data, improving engagement and satisfaction through efficient, customized service paths.
  • Develop: a comprehensive strategy for providing round-the-clock self-service, ensuring customers have consistent access to the information and services they need. This part of the workshop will focus on leveraging AWS for continuous availability, including using AI to manage and respond to customer inquiries outside standard business hours.

BEYOND THIS WORKSHOP

To continue our collaboration and help guide you through the intricacies of integrating and maximizing the Amazon Bedrock framework within your organization, we suggest the following engagements:

• Tailored Implementation Roadmap: Enhanced Customer Service with Bedrock : Engage with 1904labs solutions architects to provide your organization with a detailed plan for integrating and maximizing the Amazon Bedrock framework within your technical and strategic landscapes to improve customer service.

• Bedrock Workshop with Proof of Concept (POC) Summary Overview: This workshop offers an immersive journey into generative AI, tailoring a Large Language Model (LLM) deployment plan to specific data and privacy requirements and guiding participants through AI integration and PoC development.

• Bedrock Implementations for Enhanced Customer Experience and Employee Productivity Summary Overview: Leverage AI and data analytics to enhance customer experience and employee productivity. This implementation service focuses on the practical application of strategies from initial discovery workshops and planning engagements for seamless Bedrock integration.