This webinar will help leaders understand the insights they could be gathering from customer service channels and how to make it actionable.
At 1904labs, we support local programs in the city of St. Louis as well as initiatives recommended by our team members.
The customer service call experience contains friction points for both customers and businesses alike, but where can you address this frustration with AI?
Join us to talk through the current caller journey state and identify where AI can have the biggest impact for your business and customers.
NOV 25 TO
St. Patrick Center Holiday Drive
Consider helping our local community by donating new and gently used blankets, coats, scarves, hats, and gloves.Donations can be placed in collection boxes in the CIC buildings in the Cortex district at CIC@CET 20 South Sarah, at 4240 Duncan, and at 4220 Duncan buildings. You can also make monetary donations at the St. Patrick Center donation page. We will be collecting now through Friday, December 3rd.
Mission St. Louis Affordable Christmas
Affordable Christmas is a holiday event that allows families from under-resourced St. Louis communities to provide gifts for their children. Please consider donating new, unwrapped gifts and toys by Friday, Dec 3 to help the 15th annual Affordable Christmas event which supplies gifts for over 1,500 children in the St. Louis community.
UMSL Women’s Hack 2021
Started in 2014, the UMSL Women’s Hackathon was created to ensure that women students of the Information Systems and Technology Department have their own space to develop technical and leadership skills.
AI holds immense potential to improve contact center experiences – both for customers and agents – but technology isn’t enough to realize value.
Join us to learn the steps leaders need to take to lay the groundwork for success in applying AI to customer service
We’re proud to sponsor this year’s Strange Loop conference, an event bringing together St. Louis-based technologists in the areas of emerging languages, alternative databases, concurrency, distributed systems, and more.
Join our 1904labs’ team for the St. Louis MS150, an event benefitting the MS Society.
Open Source Geospatial Hackathon online event
1904labs in conjunction with Bayer Crop Science, St. Louis University, Geosaurus, and AWS are pleased to present an opportunity to hack maps using an open source geospatial stack.
Register now to join the event as a team in the competition or an individual in the collaborative effort!
Getting Mobile Right
Customers spend 70% of their time engaging with brands on mobile, and that number continues to grow. Having mobile solutions that enable key activities and delight your customers is becoming more important than ever.
Join us May 28th to gain actionable insights from leading organizations that you can apply to your own mobile customer experience journey.
HCDAgile: A Hybrid Approach
Many organizations struggle to blend Human-Centered-Design (HCD) and Agile. After all, Agile development focuses on elements such as minimal documentation, frequent release of working code, and the expectation of “failing fast.” By contrast, HCD relies on research, analysis, and risk mitigation through frequent observation and measurement.
This presentation shares the story of how one software development company, 1904labs, met this challenge and created a process called HCDAgile.
Data Privacy in the Age of CCPA.
Is Your Company Ready?
at Hilton St. Louis Frontenac
Join us at our executive roundtable and panel to hear from leading experts in the legal, risk management and technology space regarding how leading companies are reducing their exposure to the hidden costs, deadlines, and risks associated with CCPA regulations.
Women Who Code St. Louis Meetup
at OCI Headquarters Training Lab
How can Agile, a rapid, iterative process for software development, work hand-in-hand with user experience (UX)? And what impact can UX have on systems and products that do not have a user interface?
Join us on January 21st, 2020 to hear Lisa Bruce of 1904labs share how she spends her days exploring these questions.