Our Insights

We share our thoughts, our experiences, and the ideas we've had along the way.
Conversational AI Virtual Agent Blog Header
Wally is our brand new Conversational AI Virtual Agent and is happy to help callers with any issue they may
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one-on-ones
Regular one-on-one meetings are the most valuable coaching tool in a manager or servant leader's toolkit. Here are some best
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Upcoming Webinar Customer Service Journey
The importance of good customer service has never been greater. Customers’ expectations continue to rise to new heights with the
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Conversational UX Design Photo
Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation.
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contact center transformation webinar blog photo
In this webinar, we will discuss how to realize value out of a contact center investment.
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on-demand webinar conversational ux design
Carol Righi and Jeremy Chu recently presented on the important principles of Conversational UX Design.
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Josh Fischer Headshot Apache
Agile Engineering Lead Josh Fischer presented at the recent ApacheCon on working on a project in the Apache Incubator through
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IVRs often fail to engage with the caller. Conversational AI Virtual Agents differ because, as the name indicates, they offer
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enterprise-contact-center-leaders-headset
Customers today have myriad ways to contact a business, enabled by the digital explosion that has taken businesses online. Despite
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Watch Nick Rafferty's journey from student to full time Data Engineer
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Matthew “Coach” Carter is developing Guild Simulator; an idle video game that combines two things he loves -- video games
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innovation-first
As the pandemic continues to move into our rear view mirror, we're evolving to an Innovation First approach to where
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daughters-role-model
Our Innovation Hours Program gives our employees time to work on their own passion projects every week. As part of
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grokking-streaming-system-covers
Grokking Streaming Systems has been in the making for the past two years and the book is now a step
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Legends-of-Runeterra-Play-Around-Helper
Indecisiveness can get the best of us when playing a game. but Legends of Runeterra Play Around Helper was developed
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company-five-year-celebration
1904labs got creative with the ways they chose to celebrate the company's five year anniversary in today's virtual world.
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divvit-charity-tournament
The Divvit golf tournament featured prizes such as the opportunity to win $10,000 for hole in one, but the students
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solve-the-right-problem
Without taking business value, customer satisfaction, and necessary timelines into account, jumping to solutioning can lead to project failure.
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pride-inclusive-team
Here are 7 things we’re trying to focus on to make our team-based environments more inclusive and equitable for everyone.
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agile-delivery
These five things are fundamental to getting agile to work effectively in an enterprise organization.
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After months of planning and remodeling, our new Coca-Cola Freestyle unit was installed last July, decreasing our environmental impact.
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As promised when I wrote my blog about 1904labs at 5 years, it’s time to look forward to the next
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summer-sizzle
The concept for the Divvit app came from frustration by golf scorekeeping apps that were overly complicated or expensive.
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hcdagile-understanding
We often get pushback on our HCDAgile methodology. So what value does it deliver to our clients?
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