Our Insights

At 1904labs, we publicly recognize the efforts of our coworkers with a pink feather. Feathers can be given whenever someone

Is your RFP process sidetracking your end goals? Here are two ways the process breaks down - and how to

As part of our employee holiday gifts this year, 1904labs donated 240 blankets to Potbangerz, an organization helping the unhoused

Note: This webinar has now occurred. Please see the replay at this link. Most organizations now have the technology to

The team started creating Wally, our Intelligent Virtual Agent, by determining what questions he should answer - and how to

Regular one-on-one meetings are the most valuable coaching tool in a manager or servant leader's toolkit. Here are some best

Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation.

Carol Righi and Jeremy Chu recently presented on the important principles of Conversational UX Design.

IVRs often fail to engage with the caller. Conversational AI Virtual Agents differ because, as the name indicates, they offer

Watch Nick Rafferty's journey from student to full time Data Engineer

As the pandemic continues to move into our rear view mirror, we're evolving to an Innovation First approach to where

Grokking Streaming Systems has been in the making for the past two years and the book is now a step