Customer service is broken
Customer service is broken - but the technology is now available to fix it. That was the key message when Read more
Scapes Tickled Pink Award Winner
At 1904labs, we publicly recognize the efforts of our coworkers with a pink feather. Feathers can be given whenever someone Read more
g2i-promo-blog
We’re sponsoring Gateway to Innovation 2022. We’ll also be presenting again this year and hope you'll join us! Read more
May 4 | America's Center - 2nd Floor Read more
Is your RFP process sidetracking your end goals? Here are two ways the process breaks down - and how to Read more
Contact center customer insights cover image
Learn how leveraging AI in your contact center opens a world of data and gives you customer insights that extend Read more
potbangerz3
As part of our employee holiday gifts this year, 1904labs donated 240 blankets to Potbangerz, an organization helping the unhoused Read more
ol-kit-blog-image
Use ol-kit, the open-source React and OpenLayers mapping component toolkit, to add a map to your React app for free. Read more
Upcoming Webinar Customer Analytics Blog Photo
Note: This webinar has now occurred. Please see the replay at this link. Most organizations now have the technology to Read more
Customer Service Journey Recap Blog Photo
The current caller customer service journey is fraught with friction points. We discuss how to use IVAs to alleviate the Read more
designing intelligent virtual agent conversation paths
The team started creating Wally, our Intelligent Virtual Agent, by determining what questions he should answer - and how to Read more
Conversational AI Virtual Agent Blog Header
Wally is our brand new Conversational AI Virtual Agent and is happy to help callers with any issue they may Read more
one-on-ones
Regular one-on-one meetings are the most valuable coaching tool in a manager or servant leader's toolkit. Here are some best Read more
Upcoming Webinar Customer Service Journey
Note: This webinar has now occurred. Please see the replay at this link. The importance of good customer service has Read more
Conversational UX Design Photo
Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation. Read more
contact center transformation webinar blog photo
In this webinar, we will discuss how to realize value out of a contact center investment. Read more
on-demand webinar conversational ux design
Carol Righi and Jeremy Chu recently presented on the important principles of Conversational UX Design. Read more