Use ol-kit, the open-source React and OpenLayers mapping component toolkit, to add a map to your React app for free.
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Most organizations now have the technology to deliver effective customer service across mobile, voice, web, and social channels. But many
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The current caller customer service journey is fraught with friction points. We discuss how to use IVAs to alleviate the
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Webinar | 1/26 12PM CST
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The team started creating Wally, our Intelligent Virtual Agent, by determining what questions he should answer - and how to
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Wally is our brand new Conversational AI Virtual Agent and is happy to help callers with any issue they may
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Regular one-on-one meetings are the most valuable coaching tool in a manager or servant leader's toolkit. Here are some best
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Note: This webinar has now occurred. Please see the replay at this link. The importance of good customer service has
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Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation.
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In this webinar, we will discuss how to realize value out of a contact center investment.
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Carol Righi and Jeremy Chu recently presented on the important principles of Conversational UX Design.
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Agile Engineering Lead Josh Fischer presented at the recent ApacheCon on working on a project in the Apache Incubator through
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IVRs often fail to engage with the caller. Conversational AI Virtual Agents differ because, as the name indicates, they offer
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Customers today have myriad ways to contact a business, enabled by the digital explosion that has taken businesses online. Despite
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Watch Nick Rafferty's journey from student to full time Data Engineer
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HCDAgile Helps Build in Customer Knowledge and Business Metrics into Program Success
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Matthew “Coach” Carter is developing Guild Simulator; an idle video game that combines two things he loves -- video games
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As the pandemic continues to move into our rear view mirror, we're evolving to an Innovation First approach to where
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Our Innovation Hours Program gives our employees time to work on their own passion projects every week. As part of
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Grokking Streaming Systems has been in the making for the past two years and the book is now a step
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