Customer service is broken - but the technology is now available to fix it. That was the key message when Read more
At 1904labs, we publicly recognize the efforts of our coworkers with a pink feather. Feathers can be given whenever someone Read more
We’re sponsoring Gateway to Innovation 2022. We’ll also be presenting again this year and hope you'll join us! Read more
May 4 | America's Center - 2nd Floor Read more
Is your RFP process sidetracking your end goals? Here are two ways the process breaks down - and how to Read more
Learn how leveraging AI in your contact center opens a world of data and gives you customer insights that extend Read more
Webinar | 3/10/22 Read more
As part of our employee holiday gifts this year, 1904labs donated 240 blankets to Potbangerz, an organization helping the unhoused Read more
Use ol-kit, the open-source React and OpenLayers mapping component toolkit, to add a map to your React app for free. Read more
Note: This webinar has now occurred. Please see the replay at this link. Most organizations now have the technology to Read more
The current caller customer service journey is fraught with friction points. We discuss how to use IVAs to alleviate the Read more
Webinar | 12/15 12PM CST Read more
Webinar | 1/26/22 Read more
The team started creating Wally, our Intelligent Virtual Agent, by determining what questions he should answer - and how to Read more
Wally is our brand new Conversational AI Virtual Agent and is happy to help callers with any issue they may Read more
Regular one-on-one meetings are the most valuable coaching tool in a manager or servant leader's toolkit. Here are some best Read more
Note: This webinar has now occurred. Please see the replay at this link. The importance of good customer service has Read more
Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation. Read more
Why Technology Is Not Enough Read more
Webinar | 12/15 12PM CST Read more
In this webinar, we will discuss how to realize value out of a contact center investment. Read more
Carol Righi and Jeremy Chu recently presented on the important principles of Conversational UX Design. Read more