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Wally is our brand new Conversational AI Virtual Agent and is happy to help callers with any issue they may
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one-on-ones
Regular one-on-one meetings are the most valuable coaching tool in a manager or servant leader's toolkit. Here are some best
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Upcoming Webinar Customer Service Journey
The importance of good customer service has never been greater. Customers’ expectations continue to rise to new heights with the
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Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation.
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contact center transformation webinar blog photo
In this webinar, we will discuss how to realize value out of a contact center investment.
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on-demand webinar conversational ux design
Carol Righi and Jeremy Chu recently presented on the important principles of Conversational UX Design.
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Josh Fischer Headshot Apache
Agile Engineering Lead Josh Fischer presented at the recent ApacheCon on working on a project in the Apache Incubator through
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IVRs often fail to engage with the caller. Conversational AI Virtual Agents differ because, as the name indicates, they offer
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Customers today have myriad ways to contact a business, enabled by the digital explosion that has taken businesses online. Despite
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Watch Nick Rafferty's journey from student to full time Data Engineer
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HCDAgile Helps Build in Customer Knowledge and Business Metrics into Program Success
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Matthew “Coach” Carter is developing Guild Simulator; an idle video game that combines two things he loves -- video games
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innovation-first
As the pandemic continues to move into our rear view mirror, we're evolving to an Innovation First approach to where
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daughters-role-model
Our Innovation Hours Program gives our employees time to work on their own passion projects every week. As part of
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Grokking Streaming Systems has been in the making for the past two years and the book is now a step
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Indecisiveness can get the best of us when playing a game. but Legends of Runeterra Play Around Helper was developed
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1904labs got creative with the ways they chose to celebrate the company's five year anniversary in today's virtual world.
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divvit-charity-tournament
The Divvit golf tournament featured prizes such as the opportunity to win $10,000 for hole in one, but the students
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solve-the-right-problem
Without taking business value, customer satisfaction, and necessary timelines into account, jumping to solutioning can lead to project failure.
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Questions to avoid wasting precious time and money building the wrong solution
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Questions to avoid wasting precious time and money building the wrong solution
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