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Most people know customer service is bad. Here's why now is the time to fix yours - before your competition does.
IT can meet competing customer service priorities by merging and integrating channels onto a single platform. We call the solution the Unified Conversational Customer Service Platform.
Learn how to set up your very own call center to automate answers to repetitive questions.
Read about the key takeaways from our presentation at Gateway to Innovation, including how poor customer service impacts both your customers and your business.
We’re sponsoring Gateway to Innovation 2022. We’ll also be presenting again this year and hope you'll join us!
Learn how leveraging AI in your contact center opens a world of data and gives you customer insights that extend throughout your business.
The current caller customer service journey is fraught with friction points. We discuss how to use IVAs to alleviate the friction.
Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation.
In this webinar, we will discuss how to realize value out of a contact center investment.
After speaking with several leaders in the contact center and IT space, here are the most common top priorities we have found.
