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Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation.
To prepare for the Five Ss, get the right people in the room: the key people who understand the nature of the activity you are going to prototype.
Our definition of decision science is simple: It’s a practice in which machines help business leaders solve problems that have traditionally been solved by human judgment, intuition, and experience alone.
See why we combine HCD with Agile.
