IVRs often fail to engage with the caller. Conversational AI Virtual Agents differ because, as the name indicates, they offer Read more
enterprise-contact-center-leaders-headset
Customers today have myriad ways to contact a business, enabled by the digital explosion that has taken businesses online. Despite Read more
HCDAgile Helps Build in Customer Knowledge and Business Metrics into Program Success Read more
pride-inclusive-team
Here are 7 things we’re trying to focus on to make our team-based environments more inclusive and equitable for everyone. Read more
agile-delivery
These five things are fundamental to getting agile to work effectively in an enterprise organization. Read more
As promised when I wrote my blog about 1904labs at 5 years, it’s time to look forward to the next Read more
hcdagile-understanding
We often get pushback on our HCDAgile methodology. So what value does it deliver to our clients? Read more
all-hands-dec-2019
It’s now 5 years since we opened the doors at 1904labs. I wanted to reflect back on what we have Read more
citibank
Citibank's accidental $500M transaction was blamed on a poor UI design. Here are the three main ways HCD could have Read more
developers-DX-image
An overview of why technical resources should be part of a Digital Experience "design only" project to help overcome technical Read more
deterministic-agile
Deterministic Agile can add an effective estimation process to Agile without sacrificing the existing benefits of Agile. Read more
hackathon-winners-blog
After a week-long Open Source Geospatial Hackathon, here are the winning projects leveraging geospatial social media data to detect trends. Read more
Our four-step process focuses building the right thing the right way. Read more
Digital Agriculture Company Improves Developer Experience with New Tools Read more
Get a roadmap to your 2021 IT goals Read more
1904labs in conjunction with NSIN, Bayer Crop Science, Saint Louis University, Geospatial Innovation Center at T-REX, and AWS are pleased Read more
We help business leaders turn great ideas into digital reality. Read more
Web app increases efficiency for managed care company Read more
Utility Company Achieves Path to Advanced Capabilities Read more
Harvester with wheat crop
Improved Engagement and Alignment across Digital Agriculture Company Read more
Investing in your mobile customer experience can pay huge dividends, but how can you ensure what you build is successful Read more
First HCDAgile for data meetup
How do you apply the principles of human-centered design Agile (HCDAgile) to data projects? This recap from our October 2019 Read more
You are invited to join colleagues and practitioners for the second HCDAgile for Data meetup Read more