IVRs often fail to engage with the caller. Conversational AI Virtual Agents differ because, as the name indicates, they offer
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enterprise-contact-center-leaders-headset
Customers today have myriad ways to contact a business, enabled by the digital explosion that has taken businesses online. Despite
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HCDAgile Helps Build in Customer Knowledge and Business Metrics into Program Success
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pride-inclusive-team
Here are 7 things we’re trying to focus on to make our team-based environments more inclusive and equitable for everyone.
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agile-delivery
These five things are fundamental to getting agile to work effectively in an enterprise organization.
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As promised when I wrote my blog about 1904labs at 5 years, it’s time to look forward to the next
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hcdagile-understanding
We often get pushback on our HCDAgile methodology. So what value does it deliver to our clients?
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all-hands-dec-2019
It’s now 5 years since we opened the doors at 1904labs. I wanted to reflect back on what we have
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citibank
Citibank's accidental $500M transaction was blamed on a poor UI design. Here are the three main ways HCD could have
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developers-DX-image
An overview of why technical resources should be part of a Digital Experience "design only" project to help overcome technical
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deterministic-agile
Deterministic Agile can add an effective estimation process to Agile without sacrificing the existing benefits of Agile.
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hackathon-winners-blog
After a week-long Open Source Geospatial Hackathon, here are the winning projects leveraging geospatial social media data to detect trends.
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Our four-step process focuses building the right thing the right way.
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Digital Agriculture Company Improves Developer Experience with New Tools
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Get a roadmap to your 2021 IT goals
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1904labs in conjunction with NSIN, Bayer Crop Science, Saint Louis University, Geospatial Innovation Center at T-REX, and AWS are pleased
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We help business leaders turn great ideas into digital reality.
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Web app increases efficiency for managed care company
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Utility Company Achieves Path to Advanced Capabilities
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Harvester with wheat crop
Improved Engagement and Alignment across Digital Agriculture Company
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Investing in your mobile customer experience can pay huge dividends, but how can you ensure what you build is successful
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First HCDAgile for data meetup
How do you apply the principles of human-centered design Agile (HCDAgile) to data projects? This recap from our October 2019
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You are invited to join colleagues and practitioners for the second HCDAgile for Data meetup
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