Author Archives: Josh Fischer

designing intelligent virtual agent conversation paths
The team started creating Wally, our Intelligent Virtual Agent, by determining what questions he should answer - and how to
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Conversational AI Virtual Agent Blog Header
Wally is our brand new Conversational AI Virtual Agent and is happy to help callers with any issue they may
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Recently I have been tasked with building a flexible, user friendly, and fast data streaming platform for a client. It
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I’ve always been a “why” type of person.  Why did this work? Why did it not? Who broke the last
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