Author Archives: James Westbrock

Upcoming Webinar Customer Service Journey
The importance of good customer service has never been greater. Customers’ expectations continue to rise to new heights with the
Read Full Story »
Conversational UX Design Photo
Carol Righi and Tom Thelen discuss why conversational UX design is so important in contact center AI transformation.
Read Full Story »
contact center transformation webinar blog photo
In this webinar, we will discuss how to realize value out of a contact center investment.
Read Full Story »
on-demand webinar conversational ux design
Carol Righi and Jeremy Chu recently presented on the important principles of Conversational UX Design.
Read Full Story »
Josh Fischer Headshot Apache
Agile Engineering Lead Josh Fischer presented at the recent ApacheCon on working on a project in the Apache Incubator through
Read Full Story »