The Customer Service Insights Hub

Insights Derived From Every Customer Service Interaction

From the moment a customer reaches out until the moment the issue is resolved, we track every single event and record every word that is written or said to create real-time insights. Those insights are categorized into our three portals and are displayed on distinct dashboards that are designed to show the insights most pertinent to your business and stakeholders, helping you drive improvements across the enterprise.

How the Unified Conversational Customer Service Platform Works

Customer Insights

Who are your customers? What are they happy or unhappy with and why? What do they need? Learn everything about your customers so that you can improve customer service and make informed decisions on your products, releases, or solutions.

Intelligent Virtual Contact Center Insights

Continue to improve your customer experience and reduce contact center costs by measuring why people are contacting you, how often you can resolve an issue in the first interaction, how your customers feel about their interactions, and how you can improve the experience.

Operational Insights

Your customers are directly or indirectly affected by departments through your business, and can help you uncover patterns and insights that drive improvements in areas such as IT, finance, and business operations