Most businesses capture some data from their customer service interactions, but the information is incomplete and disconnected. That’s a problem, because your customers are telling you what you need to know about your business. With the Customer Service Insights Hub, you use all of the data to see what they’re telling you in real time to better serve your customers, find efficiencies, and gain insights that drive your business.
From the moment a customer reaches out until the moment the issue is resolved, we track every single event and record every word that is written or said to create real-time insights. Those insights are categorized into our three portals and are displayed on distinct dashboards that are designed to show the insights most pertinent to your business and stakeholders, helping you drive improvements across the enterprise.
Who are your customers? What are they happy or unhappy with and why? What do they need? Learn everything about your customers so that you can improve customer service and make informed decisions on your products, releases, or solutions.
Continue to improve your customer experience and reduce contact center costs by measuring why people are contacting you, how often you can resolve an issue in the first interaction, how your customers feel about their interactions, and how you can improve the experience.
Your customers are directly or indirectly affected by departments through your business, and can help you uncover patterns and insights that drive improvements in areas such as IT, finance, and business operations
We can help you solve your customer service challenges now. In our strategy session, we’ll start by understanding the main pain points for your business and customers and work with you and your teams to find ways that AI can help you achieve your customer service goals.Request a strategy session