Every single customer interaction provides valuable data beyond fulfilling your customer’s needs. But capturing the data from customer interactions is difficult, and bringing it together in a logical way is even harder. As a result, most businesses are missing out on the insights to help them more effectively serve customers and find patterns in what their customers are telling them. The Unified Contact Data Platform brings all of that data together and organizes it in a way that is digestible, allowing you to find the true value in your customer data.
Every single interaction is recorded, with data brought together from across platforms and organized, giving you the complete view of both individual interactions and each customer’s history.
All data that flows from the pipeline into the platform is unpacked so that it can be readily queried against for any questions you want to answer.
You can connect your customer data with any of your enterprise systems, giving you the ability to leverage this data for insights across departments.
We use data pipelines to bring together data from not just entire customer service interactions but also your enterprise systems such as your CRM to logically join it together in our Unified Contact Data Platform. This platform gives you a place to query against your data and also crucially feeds our Customer Service Insights Hub, unlocking insights straight from the minds of your customers.
Our innovative data engineers partner with your teams to develop highly performant, scalable, and maintainable data solutions in areas such as data governance, data pipelines, data platforms, and data strategies, and help you become data-driven enterprises.Read About Our Data Engineering Practice