Your customer service doesn’t have to be a cost center. Patchwork customer service channels lead to an inconsistent, often shoddy customer experience, siloed data, technology duplication, and operational struggles, all of which inflate costs. But a unified customer service platform can be a revenue generator. The Unified Conversational Customer Service Platform, powered by AWS’s leading technology, gives your customers - and your business - the service they deserve.
By consolidating your conversational channels of voice calls, text, and webchat into a unified platform, you reduce the cost of your technology and vendor support, create a single integration point for your enterprise systems, and reduce the technologies you need to support.
Reduce the time and cost to serve customers with increased adoption and self-service capabilities. At the same time, live agents are freed up to complete more complex and specialized requests and can complete tasks much faster.
Your customers receive a personalized, warm experience, can solve problems on the channel of their choice, and can utilize self service at all times, leading to increased adoption, customer satisfaction, and customer retention.
Unlock real-time insights that you can view at any time. You have a complete view of your customers, allowing you to better understand and serve them, and even proactively take steps to ensure their satisfaction, while also improving cross selling and customer acquisition.
Identifies and authenticates customers, determines their intent, and processes them to either provide self service or route them to the correct live agent.Learn More
This takes the data from the Customer Service Data Lake to create three portals - Customer Insights, IVCC Insights, and Operational Insights - to drive improvements in all three areas.Learn More
This brings together all data from the entirety of the customer service interaction from the moment the customer initiates contact.Learn More
We can help you solve your customer service challenges now. In our strategy session, we’ll start by understanding the main pain points for your business and customers and work with you and your teams to find ways that AI can help you achieve your customer service goals.Request a strategy session