Conversational & Generative AI
Self-Service Workshop

Empower your customers, Embrace Self-Service with Conversational & Generative AI

Amazon Marketplace Listing

Offering Overview

Empower Efficiency and Satisfaction: 24/7 Self-Service with AWS-Powered Automation

Leverage AWS contact center infrastructure to automate routine tasks, providing customers with quick and convenient self-service access. This offering enhances operational efficiency and customer satisfaction by ensuring personalized, 24/7 service availability.

Benefits of Conversational and Generative AI Self-Service Options

Automating Repetitive Tasks

Allowing customers to skip the account verification process enables them to avoid lengthy phone wait times, providing instant access to their account details. It simplifies the customer experience, reduces operational pressure, and allows your organization to allocate resources more efficiently while focusing on addressing more complex inquiries.

Reducing Wait Times

Direct access to information and services can improve KPIs, enhancing satisfaction and productivity.

Personalized Experiences

Personalizing customer experiences leads to higher satisfaction and loyalty, improving brand perception and retention rates.

Provide 24/7 Availability

24/7 availability ensures customers can access services conveniently, irrespective of time or location. This around-the-clock availability can dramatically enhance customer experience, reduce missed opportunities for engagement, and position your organization as a responsive and customer-centric entity in the market.

Conversational & Generative AI Self-Service Workshop
Engagement Details

Tailored Implementation Roadmap: Enhanced Customer Service with Bedrock

  • Duration: 60-90 minute Consultation and Workshop
  • Cost: Free
  • Components:
    • Discover: How to use your AWS infrastructure to automate repetitive tasks in your contact center, such as account verification, to offer your customers quick and convenient self-service solutions. This session will delve into the setup, integration, and administration of these automated systems to improve your operational efficiency.
    • Deep Dive Into: Explore the methods and technologies behind creating personalized customer experiences using conversational and generative AI. Learn how to utilize AWS services to tailor interactions based on customer data, improving engagement and satisfaction through efficient, customized service paths.
    • Strategy Development: Develop a comprehensive strategy for providing round-the-clock self-service, ensuring customers have consistent access to the information and services they need. This part of the workshop will focus on leveraging AWS for continuous availability, including using AI to manage and respond to customer inquiries outside standard business hours.

Learn how to use Amazon Bedrock and AI to Enable Your Business

We can help you understand how to leverage Amazon Bedrock and Generative AI to solve your customer and partner service challenges, and enhance your employee experiences now. In our strategy session, we’ll start by understanding the main pain points for your business and customers and work with you and your teams to find ways that Generative AI and Amazon Bedrock can help you achieve your business goals.

Request a strategy session